By Owen Fay . Posted on May 19, 2022

If you want to ensure that your website is user-friendly, you need to conduct usability testing. This ultimate guide will show you how to go about it, step by step.

“You know you’ve achieved perfection in design, not when you have nothing more to add, but when you have nothing more to take away.” -Antoine de Saint-Exupery.

If you want to make sure your website is user-friendly, you need to test it! Website usability testing is an essential part of the design process, and it can help you identify any problems users may have with your site.

In this guide, we’ll cover everything you need to know about website usability testing, from what it is to why it’s important, and how to do it effectively. By the end of this guide, you’ll be an expert on website usability testing!

What Is Website Usability Testing?

Website usability testing is a process of testing a website to see how easy it is to use. This usually involves having users interact with the site, and then giving feedback on what they found difficult or easy.

Usability testing is important because it can help make sure that people can actually use your site. If it’s too difficult to use, people will give up and go somewhere else. So it’s important to make sure your site is as user-friendly as possible.

There are many different ways to do usability testing. You can hire someone to do it, or you can do it yourself, there are also many different tools you can use to help with the process.

Website usability testing can be applied to landing pages, app designs, Figma prototypes, and wireframe websites, here are some examples.

The most important thing is to just get started. Try to find a way that works for you and your site, and keep testing, so you can continue to improve your site’s usability.

INFOGRAPHIC: What is website usability testing? - Poll the People

Why Is Website Usability Testing Important?

There are many reasons why website usability testing is important. Perhaps the most important reason is that it can help you identify potential problems with your website before your users do. If you can find and fix problems before your users encounter them, you can keep them from becoming frustrated or giving up on your site altogether.

Usability testing can also help you improve the overall user experience of your site. By testing with real users, you can get feedback about what works well and what could be improved.

Finally, usability testing can help you save money in the long run. If you can identify and fix problems early on, you can avoid having to make major changes later. This can save you a lot of time and money in the development process.

So as you can see, there are many good reasons to do usability testing. If you want your website to be successful, it’s important to make sure that it’s easy to use and that users have a good experience. Usability testing can help you achieve these goals.

How Can You Conduct Website Usability Testing?

There are a few different ways that you can conduct website usability testing, which include:

1. User Testing: This involves having real users test your website and give you feedback on their experience. This can be done through online user testing platforms, or by recruiting people to test your website in person.

2. A/B Testing: This is a method of testing where you create two versions of a website (Version A and Version B) and see which one performs better in terms of user engagement and conversions.

3. Heatmaps: This is a tool that allows you to see where users are clicking on your website. This can be helpful in understanding which areas of your website are most popular and which areas need improvement.

4. Analytics: This is a method of tracking website usage data, such as how long users stay on your site, what pages they visit, and where they come from. This information can help understand how users interact with your site and what areas need improvement.

5. User Surveys: This involves sending out surveys to users to get their feedback on your website. This can be done through online survey tools or by emailing users directly. When sending direct emails, ensure you’ve found the correct email addresses of the people you want to reach.

INFOGRAPHIC: How can you conduct website usability testing? - Poll the People

What Are Some Common Website Usability Testing Mistakes?

  1. Overlooking the mobile user

A common website usability testing mistake is overlooking the mobile user. It is important to test your website on all devices, not just desktop computers.

2. Not enough testing

Another usability testing mistake is not doing enough testing. It is important to test your website with different types of users and on different browsers.

3. Not testing for different user types

You need to test your website with different types of users in mind, such as first-time visitors, returning visitors, and power users.

4. Not testing enough

A fourth usability testing mistake is not testing enough. It is important to test your website multiple times to ensure any issues are fixed.

5. Not being consistent

It is important to test your website consistently as and when you make changes in order to stay relevant and user-friendly.

6. Not documenting

Crucially, you should document all of your tests, so you can refer back to them later.

7. Not analyzing

Lastly, you need to analyze your results and make changes to your website based on what you learn.

INFOGRAPHIC: What are some common website usability testing mistakes? - Poll the People

How Can You Improve Your Website’s Usability?

  1. Be sure to test your site with real users. This will give you the best insights into what is and isn’t working well.
  2. Make it easy for users to find what they need. This means having a clear navigation system and search function.
  3. Make sure your site is responsive. This means it should work well on all devices, from desktop computers to mobile phones.
  4. Use clear and concise text. This will make it easy for users to understand what your site is about.
  5. Use visuals to help explain your message. This could include pictures, PowerPoin slides, videos, or infographics.
  6. Users will not wait around for a slow site to load, so ensure that your site loads fast.
  7. Make sure your site is secure with DigiCert SSL. This means using HTTPS and having a secure login system.
  8. Ensure that your site is accessible. This means it should be easy to use for people with disabilities.
  9. Make sure your site is easy to use. This means having a simple and intuitive design.

Keep your site updated in terms of content and design.

INFOGRAPHIC: How can you improve your website’s usability? - Poll the People Quick Tips

Website usability testing is a process of testing how easy it is for users to use a website.

The ultimate goal of usability testing is to make sure that users can easily use the website to accomplish their goals.

There are many different methods of usability testing, but some of the most common include user interviews, focus groups, and surveys.

To get the most out of usability testing, it is important to involve users early and often in the process.

Usability testing can be used to test both the design and the functionality of a website.

When done correctly, usability testing can help to improve the overall user experience of a website.

Website usability testing is a process by which a website’s effectiveness and user-friendliness are assessed. It is generally accepted that website usability testing is an important part of the website development process, as it can help to identify potential problems and user-interface issues.

Some great articles to help you better understand usability testing include 8 Usability A/B Testing Mistakes, How to Conduct a Usability Test” and Beginner Guide To Usability A/B Testing. If you like to learn more about how to fix issues detected in your usability test, here are 10 usability heuristics for user interface design that could help.  


After reading this guide, you should have a good understanding of what website usability testing is and how to go about doing it. You should also have a good idea of the benefits that it can bring to your website. Hopefully, you will now be able to put this knowledge to good use and make your website more user-friendly.

If you’re looking for a quick and easy way to improve your website’s usability, sign up for a free account on Poll the People. Our user testing platform will help you identify any areas that need improvement, so you can make the necessary changes to keep your visitors happy.

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