By Owen Fay . Posted on February 25, 2022

User experience testing may appear to many new business owners as a needless phase in the UX design process. Claiming that it isn’t that important to them and that they would rather save time and money by not testing, some customers go as far as to demand their contractor remove user experience testing from the list of UX design services.

Experience design testing refers to the process of comparing two versions of an app or webpage design against one another. The testing assists you in determining which version performs best.

Nothing highlights the possible problems with your design quite like user testing, no matter how much talent you have on your team. On the other hand, not testing can cause a lot of problems down the road. You’ll spend more time and money fixing issues you found after launch than if you just tested in the beginning.

If you’re curious about why a great business design can’t exist without UX testing and what benefits testing may have, here are some of the benefits.

Improves Customer Acquisition

The more appealing a brand’s website design is and the more accessible the features are the more likely a user will be to trust the business. As a result, the chances of attracting people and maybe converting visitors into clients increase.

A good user experience gives any company a competitive advantage when it comes to engaging and maintaining customers. User design testing reveals which aspects of your design aren’t performing for your users, where they can get lost, and what’s keeping them from completing that essential conversion.

Your experience design can’t be optimized without Usability A/B testing. It gives you great insights into your users’ behavior. With this feedback, you can make adjustments to increase your conversion rate and turn users into loyal customers.

Increased Customer Retention

Customer retention is how a company creates and keeps a relationship alive, it leads to loyal customers and increased sales. More customers will want to see and use your business if it is effective and attractive.

Today’s internet consumers have high expectations for their online experience. The competitors are really only a few taps or clicks away if your business is confusing or they are unable to find what they’re looking for.

Putting money into user experience will turn your customers into brand advocates. These are the clients who will not only buy your items but will also tell others in their area of influence such as their co-workers, friends, and family.

When you incorporate user feedback into your design process, you will be able to create memorable experiences. You can get this user feedback by running a usability test on experience design.

Reduces Development Time and Cost

Fixing the issues with an app or site after it has been developed and launched is more costly and time-consuming than it might have been if it was optimized before going live.

It’s usually easy to see which apps or websites have a poor design and those that have been carefully planned and built. As you know your developer’s time is valuable. Doing UX research before you start creating and throughout your development process can save you hundreds of technical hours and thousands of dollars.

User testing will save you money in addition to benefits like increased engagement, conversions, and revenue. Obtaining user feedback will help you in making data-backed, user-centered design decisions. With all these insights, you can prevent expensive development mistakes and address your customers’ issues ahead of time.

Insights From User Engagement

You can use usability A/B testing to see where potential customers get confused or have problems. Here are a few examples:

  1. There is a lack of clarity and consistency in the navigation
  2. Features that aren’t compatible with mobile devices
  3. Search engine results that are incorrect

A good design optimized with testing will encourage consumers to stay on a website or use an app again, whereas a bad UX design will push users away, helping your competition.

So, before your product is live, run a usability A/B tests, it’s the best way to do UX research and find out what works for your customers and what needs to be fixed.

Reduce Troubleshooting and Support Costs

Throughout the design phase, teams should test in cycles and as an active process, you’ll be able to create a more simplified product. You’ll have a better understanding of how your users think if you run multiple usability tests.

As a result, you provide them with what they really want and deserve. There would be no need for long complicated service calls or troubleshooting if the customer doesn’t find any issues with the product, service, or brand.

It takes less time to solve a problem if a UX designer notices it before launch. The designer can improve the existing design by making changes and testing again. Employees will encounter fewer errors and be more competitive with a good system.


You have to understand that your clients demand and appreciate good design while creating and developing your experience design. The core of the effective design is ensuring that the user can achieve their goals with the least amount of irritation and the greatest amount of satisfaction.

User experience testing is a great tool for creating a strong, user-friendly design. Testing will not only please your end users – but it will also improve your profits while lowering your costs.

Being informative is one way to boost user engagement through UI and UX design. It is beneficial for a site to be clear on what the site or page is supposed to do, and this should take priority over a complex design that appears trendy or interesting.

Poll the People is an excellent way to test your company’s customer experience before launching it. With hundreds of committed panel responders, Poll the People allows you to construct, run, and assess your experience design in under an hour. If you’re interested in learning more, visit the blog or sign up to get started boosting your business.

Owen Fay

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