By Owen Fay . Posted on May 19, 2022

“Remote user testing is a powerful tool for understanding how users interact with your product. By observing users in their own environment, you can get a much richer understanding of their needs and how they use your product.” – Jared Spool

If you’re looking for a comprehensive guide to remote user testing, look no further! In this post, we’ll cover everything you need to know about this essential technique, including how to set up your testing environment and what tools to use.

What Is Remote User Testing?

Remote user testing is a process of testing a product or service by having users interact with it remotely. The process is done with an online testing platform and most of the time is unmoderated.

User testing is important because it allows businesses to see how their product or service is being used in the real world, and identify any areas where users are having difficulty. There are a few different types of remote user testing:

-Over-the-phone: The tester and the test subjects are not in the same room. The tester walks the subjects through the test over the phone, and the subjects provide their feedback verbally.

-Online: In this type of testing, the tester sets up the test environment and provides the subjects with instructions on how to interact with the product or service and the users are asked questions about their experience. The subjects then provide their feedback through the platform, allowing you to analyze and find insights to improve your resources.

What Are The Benefits Of Remote User Testing?

There are many benefits of remote user testing. One benefit is that it can be done from anywhere in the world. This is important because it means that you can test your product with people from all over the world, not just in your local area.

Another benefit of remote user testing is that it is usually cheaper than traditional user testing. This is because you do not have to pay for travel or accommodation for your testers.

Remote user testing can also be done more quickly than traditional user testing. This is because you do not have to schedule time for your testers to come to your office or lab.

Finally, remote user testing can be more flexible than traditional user testing. This means that you can change the test conditions more easily, for example, if you want to test a new feature with a small group of users before rolling it out to all users.

INFOGRAPHIC: What are the benefits of remote user testing? - Poll the People

How Do You Conduct A Remote User Test?

1. Choose the right platform: There are many different platforms that you can use to conduct a remote user test. Make sure to choose one that is easy to use and that will allow you to get the most out of your testing.

2. Set up your environment: Before you start your test, make sure that your testing environment is set up correctly. This includes making sure that you have the right tools and that your testing platform is configured correctly.

3. Choose your participants: When you are conducting a remote user test, you need to choose participants that are representative of your target audience. Make sure to choose participants that are diverse in terms of demographics and that have different levels of experience.

4. Create your test scenarios: Once you have chosen your participants, you need to create your test scenarios. Make sure to create scenarios that are realistic, will allow you to test the functionality of your product, and help achieve the goal of the test.

5. Conduct your test: Once you have set up your environment and created your test scenarios, you are ready to conduct your test. Make sure to follow your test scenarios closely and to collect as much data as possible.

6. Analyze your results: After you have conducted your test, you need to analyze your results. This includes looking at both the quantitative and qualitative data that you collected. Make sure to look for patterns and to identify any areas that need improvement.

By following these tips, you will be able to conduct a successful remote user test.

INFOGRAPHIC: How do you conduct a remote user test? - Poll the People

What Are Some Common Mistakes To Avoid When Conducting A Remote User Test?

It is important to avoid making common mistakes when conducting a remote user test in order to get accurate results. Here are four mistakes to avoid:

1. Making assumptions about the user’s level of expertise.

2. Giving the users too much information or tasks to complete.

3. Long and complex tests.

4. Pushing users toward an answer or guiding them to agreeing with your assumptions.

According to a study by UserZoom, remote user testing can be up to 60% faster and 50% cheaper than traditional in-person user testing. The study also found that remote user testing can provide more accurate results, since users are testing in their own natural environment.


If you’re looking for a way to improve your website or app, then remote user testing is a great option. It’s a quick and easy way to get feedback from real users, and it can be done relatively cheaply. So if you’re looking to improve your user experience, then remote user testing is definitely something you should consider.

Poll the People is the fastest and most cost-effective way to run your remote user test. With free sign ups, expert built templates, a dedicated user panel, and results in just minutes, you can test any part of your brand faster and for less.

Sign up today and test any part of your business in under an hour for less than $50 per test.

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