By Owen Fay . Posted on April 20, 2022

If you want to ensure that your usability test is user-centric, there are a few key things you need to keep in mind. In this blog post, we’ll walk you through what you need to do to make sure your usability test is truly user-centric.

“Usability is a quality attribute of a system, product, or service. It is a measure of how easy it is for users to achieve their goals when using the system, product, or service.” – Jakob Nielsen

When you’re planning a usability test, it’s important to keep the user’s needs in mind. By following a few simple steps, you can make sure your test is user-centric and provides valuable feedback.


What Is A Usability Test?

A usability test is a type of test that is conducted in order to determine how easy it is for users to use a particular product or system. This kind of test is important in order to assess the user-friendliness of a product before it is released to the public.

There are two main types of usability tests:

1. User testing: This involves real users trying to use the product or system in order to see how they interact with it. This is the most important type of usability test as it provides the most accurate information about how users will react to a product.

2. Expert review: This involves a team of experts assessing the product or system in order to identify any potential usability problems. This type of test is less important than user testing, but it can still be useful in identifying potential issues.

When conducting a usability test, there are a few important things to keep in mind:

1. Make sure the test is user-centric: This means that the focus should be on the users and their experience, not on the product itself.

2. Keep it simple: The test should be as simple as possible so that users are not put off by it.

3. Be flexible: Be prepared to change the test depending on how users react to it.

4. Have patience: Do not expect users to understand everything immediately. They may need some time to get used to the product or system.

5. Be observant: Pay close attention to how users interact with the product or system and digest their feedback. This will help you to identify any potential problems.

INFOGRAPHIC: What is a usability test? - Poll the People

What Are The Benefits Of Conducting A Usability Test?

Conducting a usability test has many benefits. It allows you to test your product or service with real users to see how they interact with it and identify any areas that need improvement.

This can save you time and money in the long run as you can fix any issues before your product or service goes live. Additionally, usability testing can give you valuable insights into your users’ needs and wants, which can help you tailor your offering to better meet their needs.

INFOGRAPHIC: What are the benefits of conducting a usability test? - Poll the People

How Can You Ensure Your Usability Test Is User-centric?

There are a few key things you can do to make sure your usability test is focused on the user’s experience.

First, make sure you are clear about the goals of the test. What do you want to learn from the users? What are you testing for? Be as specific as possible.

Second, recruit users that are representative of your target audience. If you’re testing a website, for example, make sure you have a mix of users with different levels of web experience.

Third, give users clear instructions and tasks to complete during the test. Don’t try to trick them or catch them off guard – be upfront about what you’re testing and why.

Finally, collect user feedback and analyze to find valuable insights. Take note of any areas where they struggle or get confused. These are the areas you’ll want to focus on when you analyze the results of the test.

INFOGRAPHIC: How can you ensure your usability test is user-centric? - Poll the People

What Are Some Things To Keep In Mind When Conducting A Usability Test?

There are a few key things to keep in mind when conducting a usability test in order to ensure that it is user-centric:

1. Make sure that the tasks you are testing are relevant to the users you are testing with. There is no point in testing a task that is not important to the user or that the user is not likely to encounter in their day-to-day use of the product.

2. Conduct the test in a user-friendly environment. The test should be conducted in a place where the user feels comfortable and is not distracted by other things going on around them.

3. Keep the instructions for the test are clear and easy to understand. The user should not be left feeling confused about what they are supposed to do or how to do it.

4. Make sure the tasks and questions are achievable. The user should not feel like they are being set up to fail. If a task is too difficult, it will skew the results of the test.

5. Be patient and give users enough time to complete the test. If you rush the user, they will not be able to give you an accurate representation of their true experience.

How Can You Use The Results Of A Usability Test To Improve Your Website Or Product?

The results of a usability test can help you improve your website or product in a number of ways.

First, you can use the results to identify any areas where your site or product is not easy to use. This can help you make changes to make it more user-friendly.

Second, you can use the results to see how people actually use your site or product. This can help you make sure that the features and functions you have are the ones that people actually need and use.

Third, you can use the results to find out what people think of your site or product. This can help you make changes to improve the overall user experience.

Finally, you can use the results to help you plan future changes to your site or product. This can help you make sure that your changes are based on user feedback and that they are likely to improve the overall experience.

Quick Tips

 1. Do your research

Before you start your usability test, it is important to do your research and understand your users and their needs. This will help you to create user personas and scenarios, which will in turn help you to design your test in a way that is user-centric. 

 2. Plan your test

Once you have done your research, it is time to start planning your test. You will need to decide what tasks you want your users to complete, what questions you want to ask them, and what metrics you will use to measure success. It is also important to create a realistic test environment that mimics the real-world environment as much as possible.

 3. Recruit your participants

The next step is to recruit participants for your usability test. It is important to select participants who are representative of your target users. Once you have recruited your participants, you will need to brief them on the test and what is expected of them.

 4. Conduct the test

Now it is time to conduct the usability test. This involves running your users through the tasks you have designed and observing their behavior. You will also need to ask them questions about their experience.

 5. Analyze the results

After the test is complete, it is time to analyze the results. This involves looking at the data you collected and making conclusions about the success of the test.

Usability-centric design has been shown to improve user satisfaction by up to 30%. Usability-centric design has been shown to improve task completion rates by up to 50%.


If your usability test is user-centric, you can be sure that your users will have a positive experience using your product. By following the steps outlined in this blog post, you can ensure that your usability test is user-centric and that your users will be able to use your product with ease.

Looking for a way to improve your website’s usability? Look no further than Poll the People! Our free signup allows you to test our tool on your site and see the results for yourself. So why wait? Sign up today and see how Poll the People can help you take your website to the next level!


Owen Fay

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